Privacy Policy

1. Introduction

This Privacy Policy describes how Handasa LLC ("Company", "we", "us", or "our") collects, uses, and protects your information when you use the Trustjar service ("Service") available at trustjar.handasa.io. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your email address and a hashed version of your password. We may also collect your name and any other information you voluntarily provide in your account profile.

2.2 Testimonial Content

When end-users submit testimonials through your collection pages, we collect the content they provide, which may include their name, company, job title, testimonial text, and star rating. This information is stored on your behalf as part of the Service.

2.3 Payment Information

When you subscribe to a paid plan, payment information (such as credit card number and billing address) is collected and processed directly by our payment processor, Stripe. We do not store your full credit card number on our servers. We may receive and store limited information from Stripe, such as the last four digits of your card, card type, and billing address, to display in your account and for record-keeping purposes.

2.4 Usage and Log Data

We automatically collect certain information when you access the Service, including your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This data helps us operate, maintain, and improve the Service.

2.5 Cookies

We use cookies and similar technologies to authenticate your session, remember your preferences, and keep you logged in. These are essential cookies required for the Service to function. We do not use third-party advertising or tracking cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Authenticate your identity and manage your account
• Process payments and manage subscriptions
• Store and display testimonials as directed by you
• Send transactional emails (account verification, password resets, billing receipts)
• Respond to your support requests and inquiries
• Monitor and analyze usage trends to improve the Service
• Detect, prevent, and address technical issues or abuse
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We share information with third-party service providers who assist us in operating the Service, such as Stripe for payment processing and hosting providers for infrastructure. These providers are contractually obligated to use your information only as necessary to provide their services to us.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business transfers: If Handasa LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: We may share your information with your explicit consent for purposes not described in this policy.

5. Public Testimonials

Testimonials that you approve and publish through the Service (including via embedded widgets) are publicly accessible. The testimonial content, author name, company, and other submitted details will be visible to visitors of the websites where you embed your wall of love. You are responsible for obtaining appropriate consent from your end-users before publishing their testimonials.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Passwords are stored using industry-standard hashing algorithms. All data in transit is encrypted using TLS/SSL. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account information and User Content for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes (such as resolving disputes or enforcing our agreements).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Request a portable copy of your information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@handasa.io. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

10. Children's Privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at hello@handasa.io.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the change becoming effective. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Handasa LLC
Email: hello@handasa.io
Web: handasa.io